Question 1

What’s your minimum order?

Accepted Answer

There’s no minimum order. Buy as little as a single piece. Shipping included on every order regardless of size.

Question 2

Do I need an account to order?

Accepted Answer

No — guest checkout is always available. You can create an account after your first order to track orders and save addresses.

Question 3

Do you match competitor pricing?

Accepted Answer

We price competitively against online distributors. If you find a lower price on the same alloy, form, and size, submit an RFQ and reference the competitor — we’ll do our best to match or beat it.

Question 4

How do I get a quote for stainless, brass, or copper?

Accepted Answer

Submit a quote request through our RFQ form. We’ll respond within 1 business day with pricing and lead times.

Question 5

How fast do you ship?

Accepted Answer

Most aluminum alloys typically ship within 2–3 business days. Shipping included on every order.

Question 6

Do you ship to job sites?

Accepted Answer

Yes — we ship to any US address including job sites, shops, and residential addresses. All shipments go via FedEx or UPS Ground.

Question 7

How do you handle availability?

Accepted Answer

Anchor Metals fulfills orders from authorized distributors. While we maintain high availability on listed products, stock levels may occasionally change. All orders are confirmed at placement — if any item has an extended lead time, we’ll notify you immediately with options including a full refund.

Question 8

Where does my order ship from?

Accepted Answer

Orders ship from our authorized distributor partners in Southern California. Ready-to-ship products typically ship within 2–3 business days.

Question 9

Do you provide Mill Test Reports?

Accepted Answer

Yes. A paper MTR ships with every order automatically. If you need a digital copy, request an electronic MTR from your account portal or order lookup page — we’ll pull it from our supplier and deliver it to your email.

Question 10

Can I get material test reports (MTRs)?

Accepted Answer

Absolutely. Paper MTRs are included with every shipment at no charge. For a digital copy, request an e-MTR after placing your order — we’ll forward the supplier’s original certification directly to your email.

Question 11

Can I order in metric dimensions?

Accepted Answer

Our catalog lists dimensions in inches (US customary). For metric dimensions, submit an RFQ with your metric specs — we’ll convert and confirm availability.

Question 12

What certifications do your materials meet?

Accepted Answer

All products meet published ASTM and AMS specifications. Specific certs are listed on each product page. Mill Test Reports are available on request to document compliance.

Question 13

Do you offer custom cuts?

Accepted Answer

Yes, cut-to-size on all aluminum that typically ships in 2–3 days. Configure exact dimensions in our product configurator with real-time pricing.

Question 14

What’s your return policy?

Accepted Answer

30-day returns on standard-length items. Custom cuts are non-returnable. See our return policy for details.

Question 15

What happens if my material is damaged in shipping?

Accepted Answer

Contact us within 7 days of delivery. We’ll work with the carrier to resolve the issue and arrange a replacement or full refund at no cost to you.

Question 16

What does “Est.” pricing mean?

Accepted Answer

Products marked “Est.” (estimated) show the maximum expected price. The final price is often lower. Submit a quote request and we’ll confirm the exact price within 1 business day — no commitment until you approve.

Question 17

Why can’t I add some products to my cart?

Accepted Answer

Products that require a lead time or custom sourcing can’t be added to cart directly. Submit a quote request and we’ll respond within 1 business day with confirmed pricing. You can then review and pay online.

Question 18

How fast do you respond to quote requests?

Accepted Answer

We respond to all quote requests within 1 business day, Monday through Friday. Most requests are confirmed within a few hours.

Question 19

Is the estimated price the final price?

Accepted Answer

No — the estimated price is the maximum you’d pay. Final pricing depends on current supplier costs, quantity, and availability. In many cases, the final quote comes in lower than the estimate.

Question 20

Are there any additional fees?

Accepted Answer

No minimums, no surcharges, no hidden fees. The only additional charge is a per-cut fee for custom cuts, shown upfront before checkout. Bar, rod, and tube cuts are $5 per cut. Sheet and plate cuts start at $12 depending on thickness. We price cuts based on actual labor, not a flat fee.

Frequently Asked Questions

Still have questions?

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Frequently Asked Questions

Still have questions?

Ready to order?